30-Day Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with the quality and actionability of your Comprehensive Blueprint, contact us within 30 days of delivery and we will:
- Work with you to address your concerns and revise the deliverable, OR
- Provide a full refund of your purchase price
To request a refund:
- Email [email protected] with subject line “Refund Request”
- Include your name, purchase date, and reason for the request
- We will respond within 2 business days
- Approved refunds are processed within 5-7 business days to your original payment method
What’s NOT covered:
- We cannot guarantee specific outcomes such as job offers, interview requests, increased connections, or profile views. Results depend on factors beyond your profile, including your implementation, industry conditions, and market dynamics.
- Refund requests made more than 30 days after delivery
- Dissatisfaction with outcomes rather than deliverable quality
Dispute Resolution
If you have a concern about your purchase, please contact us first at [email protected]. We are committed to resolving issues directly with our customers.
Our dispute resolution process:
- Contact us directly: Email [email protected] with details of your concern. We respond within 2 business days.
- Good-faith resolution: We will work with you to understand the issue and find a fair resolution, whether that’s revision of deliverables, partial refund, or full refund as appropriate.
- Escalation: If we cannot resolve the issue directly, you may contact your payment provider (credit card company or PayPal) to dispute the charge. We will cooperate fully with any payment dispute process.
We believe in fair dealing and will always attempt to resolve concerns before they become formal disputes.